PRIVACY POLICY

Background

We aim to ensure that we handle personal information we have about you consistently with the Australian Privacy Principles. 

What is privacy?

The word 'privacy' means different things to different people. The type of privacy covered by Australia’s Privacy Act and its privacy regulator, the Office of the Australian Information Commissioner (OAIC), is the protection of people's personal information. 

Our policy is directed towards the protection of people's personal information. 

Personal information is information that identifies you or could identify a person. The protection of your personal information privacy is different to other related concepts such as confidentiality, secrecy or freedom of information. 

Personal information can also include information about allergies, bank account details, photos, videos, and even information about what a person likes - basically, any information where they are reasonably identifiable.

If you are in doubt, contact us or the OAIC. 

Generally

The Australian Privacy Principles (APPs) are the base line privacy standards which many private sector organisations need to comply with in relation to personal information they hold. There are 13 APP that regulate how private sector organisations manage personal information. They cover the collection, use and disclosure, and secure management of personal information. They also allow individuals to access that information and have it corrected if it is wrong. A copy of the Australian Privacy Principles is available at[AF1] :

https://www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles

There is also a  summary of the APPs below[AF2] .

Why we collect

Broadly, the primary purpose we collect, hold, use and disclose personal information for purposes related to the direct and indirect promotion of our business and assisting in its operation, but also for related and/or secondary purposes, for example to:

- make the use of our web site easier[AF3] , 

- contact clients and potential clients regarding services from us or our affiliates (clients can opt out of these communications), 

- comply with legal obligations and manage disputes, 

- monitor, evaluate and improve services, and

- conduct research.

If you do not provide us with contact details and other information we ask for, we (or others) may not be able to provide services to you.

How we collect

There are several ways we (or someone for us) collects personal and other information but we aim to ensure they are lawful and fair means, and they principally include[AF4] :

- when you sign up for a class or complete documents for us or someone signs you up of completes documents for you

- when you use one of our services such as a blog, a live stream, a social platform such as Facebook or Instagram or our website, and

- when you otherwise tell us, for example, when you contact us to update or change your details or volunteer your details.

What is collected

Personal information collected may include the following:

- name, gender, and date of birth, 

- contact details,

- your image and voice,

- your allergies, intolerances, and medical conditions,

- details of how you access and use our socials blog, a live stream, a social platform such as Facebook or Instagram or our website,

- information contemplated by laws, and

- any other information that we consider necessary or desirable.

What can be disclosed

We can use and disclose your personal and other information, but we will seek to ensure that your personal information is not used or disclosed for any purpose other than:

- the primary purpose for which it was collected or a purpose that is related to the primary purpose for which it was collected or a related secondary purpose,

- where you have consented to the use or disclosure, 

- if we are having a dispute with you, or

- in other circumstances where the Australian Privacy Principles authorise the use or disclosure such as when it is required by or authorised under law or we reasonably believe that the collection, use or disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of a person, or to public health or safety.

We will not disclose personal information we hold about you unless:

- our policy allows,

- you otherwise agree, for example because this policy contemplates it,

- we consider someone needs the information, or

- laws require.

Those we disclose personal information can include:

- someone who is enrolled to come along to a class with you,

- someone you transfer a class enrolment to,

- those who assist us, authorise us, insure us or advise us professionally,

- regulators, 

- someone who may come to the premises to help such as a paramedic, and

- the Sydney Harbour Trust, who is the lessor of our premises but generally only where the terms of our lease require this. 

What about security?

We are committed to ensuring that personal information is kept secure. We take reasonable steps to ensure that the personal information that we hold is protected from misuse and loss and from unauthorised access, modification and disclosure. 

The internet is not however a secure environment, and we cannot guarantee the security of information we store or exchange electronically.  

Although we take steps we consider reasonable to protect your information, we cannot guarantee its security nor that anything we send to you is virus free.

Records may be stored in the cloud, in Australia or overseas (as is the nature of storage such as this), by us as well as those who help us provide products and services to you. We will tell you what cloud providers are used if you ask. It is not practicable to tell you the countries where that information is likely to be located.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Overall, cookies help us provide you with a better website experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Our socials (such as our blog, a live stream, a social platform such as Facebook or Instagram or our website) may have advertising. If you use a blocker, your use of the social may be restricted. 

Like all businesses, there is the risk that cyber-attack, on us or those we or you are involved with, could compromise the privacy or personal and other information we hold. We cannot give an absolute assurance this will not happen. 

Access to personal information

In most circumstances, you have the right to access any personal information we collect and hold about you, and to have it corrected if it is wrong. 

This is subject to exceptions allowed by law such as where giving access would pose a serious threat to the life, health, or safety of any individual, or to public health or public safety or where providing you with access would have an unreasonable impact upon the privacy of others. 

If we deny your request or access, we will provide you with the reasons for this decision.

To request access please contact us and we will respond within a reasonable period after the request is made.

Correcting personal information

We endeavour to take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, up to date, complete, relevant and not misleading. 

If you believe that any of the personal information that we hold about you is not accurate, complete, up-to-date or is misleading please contact us. 

If we agree that the personal information requires correcting, we will take reasonable steps to do so. 

If we do not correct your personal information, we will provide you with the reasons for not doing so. If you request that we associate with the information a statement claiming that the information is not accurate, complete, and up to date we will take reasonable steps to comply with this request. 

What else?

We may take and may act (or not act as relevant) on any advice, information, and documents which we have no reason to doubt as to authenticity, accuracy or genuineness.

We may make changes to information handling and privacy policies and practices and this policy. We do not generally give notice of changes. 

Questions and complaints

You can obtain further information about the way in which we manage personal information that we hold, or you can raise any privacy issues with us (including any concerns you may have about breaches of the Australian Privacy Principles), by contacting us by email. Details are on this website.